Job Description

Is This Where You’re Meant To Be? At Green Arrow , we believe purpose and passion go hand in hand. So ask yourself, is this where you’re meant to be? The Director of ITS Services provides strategic and operational leadership for the company’s Intelligent Transportation Systems maintenance operations, ensuring critical roadway and traffic technologies operate safely, reliably, and in full compliance with contract and regulatory requirements. This role oversees teams, budgets, and maintenance programs while driving growth, modernization, and consistent performance across all ITS disciplines in support of public agencies and municipal partners. Here, your growth matters. We’re a company that continuously invests in its people—offering meaningful work that evolves with you, continuous learning and mentorship, and a clear path for advancement. You’ll enjoy a collaborative, fun environment where life-long relationships are built and values guide every decision we make: Protect What Matters, Empower Our People; Unwavering Commitment to Our Customers; Trust Through Loyalty, Honesty, and Transparency; and a Relentless Pursuit of Excellence. Whether you’re based in one of our East or Southeast offices or working remotely from the Eastern U.S., you’ll find belonging, flexibility, and opportunity—backed by competitive compensation, annual bonus potential, and comprehensive benefits. As our CEO, Lloyd Kuehn , reminds us: “We take pride in our mission to provide safer and smarter infrastructure solutions for our communities. We differentiate ourselves in our markets because we have committed partners - our people - who are at the heart of business and pursue excellence in everything we do. We focus on exceptional experiences for our people, including protection, development, and engagement. Here, you’re joining a community that invests in you and celebrates your growth. We are setting the standard for exceptional leadership and professionalism across our industry.” That’s what makes GreenArrow more than just a company—it’s a community of collaborators, problem solvers, and growth drivers who believe that doing great work also means doing good work. If this sounds like the place where your purpose meets your potential—then yes, this is where you’re meant to be. How You’ll Make An Impact Strategic & Operational Leadership Provide overall leadership and direction for ITS maintenance construction services Establish standardized maintenance practices, procedures, and performance metrics. Develop and implement long-term maintenance strategies aligned with company growth and technology evolution. Ensure compliance with contract requirements, PennDOT publications, municipal standards, MUTCD, NTCIP, and applicable safety regulations Financial & Contract Management Manage departmental budgets, cost controls, and profitability for maintenance operations Oversee maintenance estimating, job costing, and change order pricing Review contract scopes, service levels, response time requirements, and performance-based metrics Support executive leadership with forecasting, resource planning, and margin analysis Project & Resource Oversight Provide oversight and guidance to ITS Project Managers Ensure proper staffing, scheduling, and equipment allocation across maintenance crews Coordinate emergency response, on-call rotations, and critical infrastructure support Resolve escalated technical, contractual, or customer issues Personnel & Team Development Lead, mentor, and develop project managers, supervisors, and technical staff Support recruiting, training, and succession planning for maintenance personnel Promote a culture of safety, accountability, and technical excellence Conduct performance reviews and participate in disciplinary actions when necessary Quality, Safety & Compliance Ensure all maintenance activities meet internal quality standards and client specifications Oversee fleet, tools, test equipment, and inventory management Support audits, inspections, and customer performance evaluations Client Relations Serve as a primary point of escalation for agency clients, municipalities, and owners Participate in client meetings, performance reviews, and contract renewals Support business development efforts related to maintenance contracts and renewals Represent the company in industry meetings, technical committees, and conferences as needed PI0ddf80141cf7-25448-39633845

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