Job Description

Inbound Customer Service Representative (Emergency Roadside)

It's fun to work in a company where people truly believe in what they are doing! We're committed to bringing passion and customer focus to the business. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!

VXI Global Solutions is looking for dedicated and compassionate Roadside Assistance Representatives to join our team. In this crucial role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will answer calls from stranded customers, assess their situation, and coordinate the necessary assistance. Your role includes problem resolution, service coordination, and ensuring customer safety and satisfaction.

Compensation & Perks

• Competitive Salary: Starting pay of $19.00/hr., plus incentives
• Comprehensive Training: Paid training to ensure you are fully prepared for success
• Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance
• Cell Phone Benefits: $25/month per line - unlimited talk, text, and data (restrictions may apply)
• Referral for Life Program: Earn a residual bonus every pay period. No limits on payouts
• Career Growth: Opportunities for advancement within the company
• Company-Provided Equipment: All necessary equipment will be provided
• Work-from-Home Convenience: Save time, money, and reduce your environmental footprint
• Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans

Key Responsibilities:

• Customer Assistance: Answer incoming calls from stranded customers needing roadside assistance for rental vehicles
• Problem Resolution: Evaluate each situation to determine the best solution, such as managing towing, requesting roadside assistance, or providing any other necessary support
• Service Coordination: Coordinate with service providers to ensure timely assistance to the customer
• Follow-Up: Ensure customers receive the necessary help and follow up to guarantee their safety and satisfaction
• Documentation: Maintain accurate records of all customer interactions and services provided

Qualifications:

• Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service
• Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations
• Shift Flexibility: Availability to all shifts, including overnight shifts, weekends, and holidays within Contact Center hours (Monday - Sunday) based on business needs
• Excellent verbal and written communication
• Strong attention to detail and organizational skills
• Education: High School Diploma or GED
• Background Check: Must pass a background screening upon offer of employment
• Typing Skills: Minimum typing speed of 30 WPM/ 80% accuracy
• Assessments: Candidates must pass a computer assessment with a score above 80% prior to interviewing
• Commitment: Must attend and complete 100% of the training within the first 90 days
• Experience Requirements: Previous customer service experience in a fast-paced, phone-based or customer-facing environment. At least 1 year of customer service experience (call center or customer facing) in a single role

Success Factors for Working from Home:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others)
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting
• Adaptability: Ability to adapt to changing technologies and procedures while working remotely

Why Join Us?

If you're looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands.

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