Job Description

Job Description

Job Description

SPLASH - Nicklas Supply Inc.

SPLASH - Nicklas Supply Inc. is committed to providing premium kitchen and bath, plumbing, custom cabinetry, tile and stone, and hardware fixtures from top industry brands. As an employee-owned company, we strive to foster a positive, productive workplace that inspires collaboration, accountability, and long-term customer loyalty.

JOB PURPOSE

The Showroom Design & Sales Consultant is responsible for creating inspired kitchen and bath design solutions while delivering exceptional client experience. This role blends luxury design expertise with consultative sales, guiding clients seamlessly from initial concept through product selection and final delivery. The consultant develops innovative design concepts, recommends premium products, and cultivates strong client relationships to ensure personalized solutions tailored to each client's unique needs. Success in this position requires professionalism, attention to detail, strong product knowledge, and the ability to balance functionality with refined aesthetics in a luxury-focused and design driven high-end showroom environment. The ideal candidate is passionate about luxury design, excels at building meaningful connections, collaborates effectively, and is genuinely committed to ensuring every customer feels valued and prioritized while upholding the company's exceptional standards of service.

KEY RESPONSIBILITIES

Client Experience & Sales

• Provide exceptional, personalized service to clients, designers, remodelers, builders, and architects with professionalism and enthusiasm under all circumstances.
• Utilize consultative selling techniques, active listening, and strong interpersonal skills.
• Manage projects and guide clients through the process, from the initial consultation, product selection, pricing, purchasing decisions, order placement, and delivery, ensuring accuracy and timeliness at every stage.
• Recommend, select, and source products based on client needs, lifestyle, and design preferences.
• Prepare design layouts with accurate square footage calculations.
• Compute pricing, prepare sales contracts, and accurately process cash or credit payments.
• Maintain ongoing communication with clients and contractors from design through delivery to ensure satisfaction.
• Answer questions regarding the showroom, products, policies, and promotions.
• Handle product returns and exchanges in accordance with company policy.
• Develop and manage a personal sales pipeline, including prospect follow-up and opportunity tracking.
• Proactively generate new business through referrals, networking, and relationship cultivation.

Design & Product Expertise

• Develop inspired kitchen and bath layouts that balance functionality and refined aesthetics.
• Demonstrate and explain product features, benefits, operation, and care.
• Maintain comprehensive knowledge of product lines, design trends, current promotions, and company policies.
• Stay informed of evolving industry trends and best practices.
• Use available resources to research products, resolve issues, and provide informed solutions.
• Contribute to showroom merchandising, vignette design, and overall aesthetic presentation.

Operations, Compliance & Administrative Responsibilities

• Maintain accurate sales records, contracts, and related documentation.
• Ensure workstation and showroom areas remain organized, clean, and professional.
• Recognize, prevent, and appropriately address security risks and theft.
• Maintain knowledge of payment procedures, exchange policies, and security practices.

Team Collaboration & Company Alignment

• Attend and actively participate in all required team and company meetings.
• Collaborate effectively with team members to support showroom and company goals.
• Demonstrate a positive, team-oriented mindset.
• Uphold and align all actions with the company's vision, mission, and core values.
• Perform additional duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor's in Interior Design or a related field.
• 5+ years of experience in...
  • Kitchen and Bath Showroom Design.
    • Proficiency in design principles.
    • Skillful in design industry software: 2020 Design, Sketch Up, Revit, and Auto CAD.
  • Luxury Showroom Sales.
    • History of meeting or exceeding personal sales goals.

PREFERRED QUALIFICATIONS

• Proven sales and customer service experience, with the ability to recommend products and confidently guide clients through purchase decisions.
• Strong verbal and written communication skills, with excellent interpersonal and relationship-building abilities.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work both independently and collaboratively in a team environment while following established processes and instructions.
• Professional appearance and demeanor with a positive, customer-focused attitude.
• Proficiency in Microsoft Office and general applications; additional software experience is a plus.
• Commitment to continuous learning, professional development, and product knowledge growth.

PERFORMANCE EXPECTATIONS

• Consistently conduct business in alignment with the company's mission statement and core values.
• Demonstrate accountability and ownership mentality consistent with an employee-owned organization.
• Exhibit continuous growth in product knowledge and procedural expertise.
• Promote and contribute to a strong sales culture through proactive relationship-building and a service-oriented mindset.
• Deliver superior, professional customer service under all circumstances.
• Maintain pricing integrity and uphold company margin standards to meet or exceed established individual sales and performance goals.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Ability to work in a fast-paced showroom environment.
• Prolonged periods of sitting, standing, and walking.
• Occasional lifting, bending, and kneeling as required.
• Availability to work Saturdays.
• Available to work evening hours as needed.

DIRECT REPORTS

• None

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