Job Description

Roles and Responsibilities

• Administer, configure, and maintain the Salesforce platform to ensure optimal performance and reliability
• Serve as the primary point of contact for all Salesforce-related system administration and support activities
• Design, build, and maintain automation using Salesforce Flows and other declarative tools
• Manage user setup, roles, profiles, permissions, and security settings
• Develop and maintain dashboards, reports, and analytics to support business decision-making
• Gather business requirements and translate them into scalable Salesforce solutions
• Monitor system health, data quality, and platform usage; implement improvements as needed
• Support release management, change control, and deployment activities
• Collaborate with cross-functional teams including business stakeholders, developers, and support teams
• Troubleshoot system issues and provide timely resolution
• Ensure best practices for Salesforce configuration, governance, and documentation

Required Skills & Qualifications

• Salesforce Administrator certification (preferred) or equivalent hands-on experience
• Strong experience with Salesforce Service Cloud
• Proficiency in Salesforce core features including:
  • Flows and automation tools
  • Lightning Experience configuration
  • Dashboards and Reports
  • Data management and security model
• Experience supporting enterprise-scale Salesforce environments
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, collaborative environment
• Excellent communication and stakeholder management skills

Preferred Skills

• Experience with Salesforce release management tools (e.g., Change Sets, DevOps tools)
• Knowledge of integration concepts and APIs
• Exposure to Agile/Scrum environments
• Experience optimizing large user-base Salesforce implementations

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