Job Description

Massage Therapist

Grand Pacific Hotel Services LP - Carlsbad, CA 92008

Position Purpose

Massage Therapist is responsible for ensuring high guest satisfaction by performing therapy treatments for the guests according to Spa standards, ensuring guests receive high quality and personalized service, and assisting in promoting and marketing Ocean Pearl Spa.

Essential Functions

• Perform all spa services according to specific spa treatment protocols.
• Begin and end all scheduled appointments on time.
• Provide clients with high quality, customized massage and spa treatments.
• Educate clients on the benefits of spa services offered; guide them in choosing the best services to meet their needs.
• Provide professional body care recommendations for clients.
• Maintain a professional demeanor and appearance.
• Create rapport with guests and cultivate a loyal clientele base.
• Be a part of a strong team work environment and coordinate with other spa departments.
• Use Millennium software to enter client data and to access daily appointment schedule.
• Correspond with clients via note card mailings and phone calls.
• Communicate problems with facility and equipment to the spa supervisor and/or spa director.
• Assist with spa supply and linen care as needed.
• Maintain proper sanitation and cleanliness of spa supplies and rooms.
• Maintain adequate supply of spa products in rooms communicate product order needs to the spa supervisor/retail & inventory manager.
• Responsible for the set up and close down of massage and spa treatment rooms.
• Communicate and interact effectively with all levels of staff and customers.
• Communicate any customer service problems to the spa supervisor and/or spa director.

Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Specific Job Knowledge, Skills and Abilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Experienced and comfortable making professional body care recommendations.
• Highly organized with strict time management skills.
• Outstanding customer service skills and active listening skills.
• Ability to multi task and be flexible as schedule changes may occur.
• Basic knowledge of MS Word, internet and email functions.
• Excellent oral and written communication skills.
• Ability to effectively communicate and interact with all levels of staff.
• Capable of working independently as well as part of a team.
• Exude a professional demeanor and appearance.

Physical Demands

• Must be able to work a flexible schedule that includes availability for weekend shifts.
• Must be available to work a schedule that ranges from 20 hours to 40 hours per week.
• Must be available to work busy holidays.
• Must be reliable and have a positive attitude.
• Must be available to attend monthly staff meetings.
• Must not have any visible tattoos, face and/or body piercings while at work.
• Must be able to stand for extended periods of time.
• Must be able to perform massage techniques using considerable physical strength and proper body mechanics during massage and spa sessions.
• Must be able to work with consecutive appointments with only a 5-10 minute break between.

Qualifications

Qualification Standards

Education

• Must have a current California Massage Therapy Council (CAMTC) Massage Therapist certification.

Experience

• Minimum of 2 years hands-on experience school clinic, events, spa/salon setting, private practice, or other experience applies.

Licenses or Certificates Massage Therapist certification.

Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad's standards.

Attendance Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Ownership This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa's owner or operator.

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