Job Description

Responsibilities :

• Serve as the primary liaison between customers and technicians
• Accurately document repair needs, generate estimates, coordinate efficient workflow, and ensure timely completion of services.
• Prepare detailed repair orders , explain repair recommendations, timelines, and cost estimates
• Obtain approvals for services and maintain consistent communication throughout the repair process
• Recommend necessary and preventive maintenance services based on manufacturer guidelines
• Upsell additional services ethically and transparently
• Review completed repair orders with customers and explain final invoices
• Coordinate closely with towing dispatch to ensure smooth vehicle intake and monitor job progress to ensure efficiency and on-time delivery
• Order parts and communicate with vendors when necessary
• Maintain organized digital and physical repair records
• Process payments and handle billing documentation
• Ensure compliance with company procedures and safety standards
• Assist management with reporting and KPI tracking

Requirements :

• Minimum 3–5 years of experience as an Automotive Service Writer or Service Advisor
• Strong knowledge of automotive systems, diagnostics, and repair terminology
• Experience in high-volume automotive repair environments
• Proficiency with shop management software and estimating systems
• Excellent written, verbal communication skills and multitasking skills
• Sales-oriented mindset with a customer-first approach
• Bilingual (English/Spanish) is a plus
• Valid driver’s license

What We Offer :

• Competitive base salary pay plus performance-based bonuses
• Health, dental, and vision benefits
• Paid time off and holidays
• Ongoing training and advancement opportunities

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