Job Description

Job Description

Job Description

Description:

ABOUT CHETOLA RESORT

For 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility. The resort blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.

THE ROLE

Chetola Resort is seeking hardworking and reliable individuals to join our dynamic Event Staff team. As an Event Staff Member / Banquet Server , you’ll play a critical role in delivering memorable event experiences for guests—from intimate celebrations to large-scale banquets. This role is ideal for someone passionate about hospitality, with a team-oriented mindset and a strong attention to detail. This is a great opportunity for individuals looking to gain hands-on experience in the event and hospitality industry while working in a fun and fast-paced environment.

WHAT YOU’LL DO

Event Execution & Guest Experience

• Set up and break down event spaces, including placement of tables, chairs, linens, signage, and equipment
• Greet and direct guests, offering a warm and welcoming experience
• Provide high-touch banquet service, ensuring food and beverage delivery meets Chetola’s standards
• Assist with buffet or plated meal service, beverage stations, and clearing service items
• Monitor event spaces to ensure a clean, safe, and organized environment throughout events
• Address guest inquiries and resolve concerns with professionalism and courtesy
• Follow safety, sanitation, and service protocols to ensure smooth execution of each event
• Collaborate with event coordinators, vendors, and fellow team members to meet client expectations

ATTENTION TO DETAIL IN ACTION

At Chetola Resort, unforgettable events are built on precision, consistency, and care. As a Banquet Server , you help ensure every event reflects our luxury standards by focusing on the details that guests notice — and the ones they don’t.

• Room readiness: Tables evenly spaced, linens wrinkle-free, chairs aligned, and place settings positioned with exact consistency
• Tabletop precision: Flatware polished and placed correctly, glassware spotless, napkins folded uniformly, and centerpiece placement intentional
• Service timing: Courses delivered smoothly and in sync, plates cleared discreetly, and beverages refreshed before guests need to ask
• Buffet presentation: Serving utensils aligned, labels accurate, stations clean and fully stocked, and food presentation maintained throughout service
• Event awareness: Continuous scanning of the room to identify spills, clutter, guest needs, or service gaps before they impact the experience
• Professional presence: Uniform crisp, posture attentive, and movement calm and purposeful in guest spaces
• Reset excellence: Spaces restored quickly and thoroughly between event phases with no overlooked details — from chair placement to floor condition

At Chetola, luxury lives in the details. Your consistency, awareness, and pride in execution help transform events into memorable guest experiences.

ABOUT YOU

• Energetic and team-oriented, with a positive and proactive attitude
• Enjoy working in a fast-paced environment with varied responsibilities
• Strong attention to detail and a customer-first mindset
• Able to anticipate needs and respond quickly to guest requests

REQUIREMENTS

• Previous experience in hospitality, events, or customer service is a plus but not required
• Must be able to lift up to 40 lbs and perform physical tasks such as moving tables and equipment
• Comfortable standing and walking for extended periods of time
• Flexible availability, including evenings, weekends, and holidays required
• Dependable, punctual, and professional in appearance and demeanor

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive pay and on-property perks

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